让宾客满意的50句话 投稿:刘氷永

在黄总的推荐下,我们与大家一起分享《让宾客倍感舒适的50句话》作为我们的每周分享, 我们将这五十句话分成了十个部分,作为下周的分享内容:We want to share The 50 words that make guest feel comfo…

三句话留住顾客!很多导购,顾客进门第一句话他就说错了!一般的导购看到顾客第一句话就是:“你好,欢饮光临!”,其实这句话说错了!第二句话说错的人更多了!“您想要点什么?” 错 “有什么可以帮您的吗?”错“先生,请随便看看!” 错“你想看个什么价位的?”…

导购员销售话素选择好的开场白,让你的顾客停留很多导购,顾客进门第一句话他就说错了!一般的导购看到顾客第一句话就是:“您好,欢迎光临!”,其实这句话说错了!第二句话说错的人更多了!“您想要点什么?” 错“有什么可以帮您的吗?” 错“先生,请随便看看!…

在黄总的推荐下,我们与大家一起分享《让宾客倍感舒适的50句话》作为我们的每周分享, 我们将这五十句话分成了十个部分,作为下周的分享内容:

We want to share The 50 words that make guest feel comfortable as Weekly Topic, the recommendation from Franklin Huang.

一、 感同身受(周一)

Empathy-Monday

1. 我能理解;

I can understand.

2. 请您不要着急,我非常理解您的心情,我们一定会竭尽全力为您解决的;

Please don’t worry, I can fully understand how you are feeling now, we will try our best to resolve the problem for you.

3. 如果我碰到您的这么多麻烦,也会是您现在这样的心情;

I have the same feeling as you if I have such a problem like this.

4. 我能感受到您的失望,我可以帮助您的是……;

I can feel your disappointment, I can help you to„„.

5. 给您带来这么多的麻烦实在是非常抱歉,如果我是您的话,我也会很生气的,请您先消 消气给我几分钟时间给您说一下这个原因可以吗?

I'm sorry about giving you so much trouble, if I were you, I also will be angry. Could you Please calm down and let me tell you the reason?

6. 给您造成的不便非常抱歉,我们的心情跟您一样;

I am so sorry for the inconvenience, we have the same mood.

二、 被重视(周二)

Be Valued-Tuesday

7. 您对我们服务这么熟,肯定是我们的老客人了,不好意思,我们出现这样的失误,太抱 歉了;

You must be our regular customers, Sorry for the trouble we brought you due to our mistake.

8. 先生/小姐,您都是我们**年客人了

Sir/Ms, you have become our regular customer for few years.

三、 用“我”代替“您”(周三)

Use Honorifics-Wednesday

9. 我已经说的很清楚了 ——(换成)可能是我未解释清楚,令您误解了;

I have said very clear.——(replaced) I'm sorry, maybe I wasn't being clear.

10. 您搞错了 ——(换成)我觉得可能是我们的沟通存在误会;

You are wrong——(replaced) There must be some misunderstanding on our communication.

11. 啊,您说什么? ——(换成)对不起,我没有听明白,请您再说一遍好吗?

What you said?——(replaced) I am soryy, I am not understand, could you say it again.

12. 您需要 ——(换成)我建议……/您看是不是可以这样……;

You need——(replaced)I suggest„„/How about this„„

四、 站在客人角度说话(周四)

Stand In The Shoes of Guest-Thursday

13. 这样做主要是为了维护您的利益;

It’s in your interest to do this.

14.如果谁都可以帮您办理这么重要的业务,那对您利益是很没有保障的;

If everyone who can deal with such important business like yours, there is no protection for you.

15. 我知道您一定会谅解的,这样做就是为了确保像您一样对我们酒店有着重要意义的忠诚 顾客的权益;

I knew that you would understand, It was for the benefit of such loyalty guests like you that we did all that.

五、怎样的嘴巴才最甜(周五)

Have A Way With Words-Friday

16. 非常感谢您这么好的建议,我们会向酒店管理层反映,因为有了您的建议,我们才会不 断进步;

Thank you for your valuable suggestion and make us steady progress, we'll convey your opinion to our company.

17.(客人不满意但不追究时)谢谢您的理解和支持,我们将不断改进服务,让您满意; (When guest was satisfied) Thanks for your understanding and support. We will continue to improve our services.

18. 先生,您都是我们的老客人了,我们当然不能辜负您的信任……;

You are regular customer that we will not fail this trust.

19. 这次给您添麻烦了,其实,我们也挺不好意思,您所说的情况我们将记录下来,并一定 反馈给这个部门,并尽可能避免问题的再次出现……;

I am sorry to trouble you, we'll convey your opinion to related department and try our best to avoid this problem.

20. 感谢您对我们工作的支持,希望您以后一如既往支持我们;

Thank you for your support of our work as always.

21. 针对您刚才所反映的情况我们酒店会不断的去改善,希望改善后能给您带来更好地服 务;

We will continue to improve our services for your advice, provide more excellent experience.

22. 非常感谢您提供给我们的宝贵建议,有您这样的客人是我们酒店的荣幸;

It’s my honor to have such guest like you, and thank you for your valuable advice,

六、 拒绝的艺术

Art of Rejection

23. 先生/小姐,我很能理解您的想法,但非常抱歉,您的具体要求我们暂时无法满足,我 会先把您遇到的情况反馈给相关部门,查证后再与您联系好吗?

Sir/Ms, I can understand your mind, but so sorry, we can’t meet your requirement. We will convey your suggestion to related department, and contact with you as confirmed.

24. 尽管我们目前暂时无法立刻去处理或解决这件事情,但我可以做到的是„„; Although we are unable to settle or resolve this matter immediately, I can„„

25. 先生/小姐,非常感谢您的反馈,我们会尽最大的努力改进这方面的问题,也希望您能 一如既往地支持和监督我们的工作,谢谢!

Mr. /Miss, thanks you very much for your feedback, we will do our best to improve this issue and wish you support and supervise our job as usual . Thank you!

26. 小姐,您的心情我能够理解,您希望我们怎样帮您解决会更好一些呢;

Miss, I can understand you , how can I solve the problem to make you feel better?

27. 先生,您是我们的客人,帮助您本来就是我们的荣幸和职责,但您的要求的确超出了我 们的工作职责且有可能不符合当地的法律要求,请您谅解,对您的理解我们深表感谢; Sir, you are our guest, It’s my honor and responsibility to serve you, but your quest is really

beyond our duties and may not meet the local law , thank you for your understanding .

七、 缩短通话

Long story short

28. 您好,为了方便您了解(记忆),我现在将该内容通过短信(邮件)发给您,请您留意 查询;

In order to make you easy to understand, I will sent you a mail about the contents, please Check it carefully .

29. 因涉及的内容较多,具体内容我会通过邮件方式发给您详细了解,好吗?

Because of involving a lot of contents, I will send you the specific contents by e-mail, all right?

八、 如何让客人等

How to let guest to wait

30. 不好意思,耽误您的时间了;

Excuse me, thank you for your time.

31. 等待之前先提醒:“先生/小姐,请您稍等片刻,我马上为您查询”;

Remind others before they wait:

32. 等待结束恢复通话:“先生/小姐,谢谢您的等待,已经帮您查询到„„/现在帮您查询 到的结果是„„”;

Recover the conversation after waiting:“Mr/Miss , thanks for your time , I have checked that……/now the result I have checked is……

33. 请您稍等片刻,马上就好;

Please hold on, I will be ready soon .

34. 感谢您的耐心等候;

Thank you for your patience.

九、 其他

Others

35. 您的满意是我们的追求,祝您有个阳光好心情(当客人对我们解决了他的问题表示感谢 的时候)

Your satisfaction is our pursuit, wish you have a good day! (When guests thank us for solving his problems)

36.“去那个输入您的密码验证,请关注页面提示”,把关注页面提示放在后面可起提醒作用; “Please enter your pass code, pay attention to the page prompt”,it will remind you if you put the page prompt behind.

37. 非常感谢您的耐心等待;

Thank you very much for your patience.

38. 感谢您的批评指正,我们将及时改正,不断提高服务水平;

Thank you for your criticism, we will correct it in time and improve our service continuously.

39. 谢谢!这是我们应该做的;

Thank you! It’s my duty and responsibility.

40. 请您留下联系电话,我们将在*小时内给您答复;

Would you please give us your telephone number, we will reply you in ** hours.

41. 也许我说的不够清楚,请允许我再解释一遍;

Maybe I wasn’t being clear, could you allow me to explain again?

十、 结束语

Farewell

42. 祝您生活愉快!

Wish you a happy life!

43. 祝您下榻愉快!

Wish you a pleasant stay!

44. 当客人说他在开车时,结束语:路上要注意安全!

When the guest is driving , you should say:“Be careful on the way!”

45. 祝您生意兴隆!

Wish you a great business!

46. 期待您的再次光临;

Look forward to seeing you again;

47. 请路上小心;

Please be careful on the road.

48. 天气转凉了,记得加衣保暖;

The weather turns cold, remember to add clothes to keep warm

49.今天下雨,出门请记得带伞;

It’s raining today; please remember to take an umbrella when you go out.

50. 祝您旅途愉快!

Wish you a pleasant journey!

在黄总的推荐下,我们与大家一起分享《让宾客倍感舒适的50句话》作为我们的每周分享, 我们将这五十句话分成了十个部分,作为下周的分享内容:We want to share The 50 words that make guest feel comfo…

在黄总的推荐下,我们与大家一起分享《让宾客倍感舒适的50句话》作为我们的每周分享, 我们将这五十句话分成了十个部分,作为下周的分享内容:We want to share The 50 words that make guest feel comfo…

在黄总的推荐下,我们与大家一起分享《让宾客倍感舒适的50句话》作为我们的每周分享, 我们将这五十句话分成了十个部分,作为下周的分享内容:We want to share The 50 words that make guest feel comfo…

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